Committed to Empathy

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We use the empathy symbol because it stands for two “sides” reaching out to each other, opening up to try to truly understand the other’s experiences and feelings.

WHO WE ARE

Our mission is to provide customer experience training designed to help bring a more diverse consumer to a growing business through accessible training  software.

 

CARE TRAINING is designed to educate service teams on how to engage and retain unique customers.
This flagship program will help any organization who is ready to expand and embrace new and underserved audiences while increasing your revenue.

 

We are ready to build custom training programs that will allow organizations with remote or travelling teams to learn at their fingertips and on their own schedule.

 

Contact us today to set up your first consultation.

"It is only when diverse perspectives are included, respected, and valued that we can start to get a full picture of the world, who we serve, what they need, and how to successfully meet people where they are." - Brene Brown

JAMIE TAYLOR

CEO/Owner

For the last 20 years, Jamie has worked in the service industry. After working in managerial positions for over 10 years, she has gained perspective on what managers need to grow their business. She is now using that knowledge to create tools that she wished were available to her when she was a clubhouse manager.

Jamie has an MBA from Gannon University, certified in Customer-Driven Marketing by Cornell University, and is an LPGA Class A Golf Professional.

"As a clubhouse manager, I was accustomed to just accepting new customers as they walked through the door. When I was charged to grow our women's market for our eight golf courses, I had to find ways to reach out to the community and look for people who weren't even sure they wanted to play golf. It was this process that taught me that growing my female market required looking beyond the obvious. This was the key to bringing over 100 new women to our courses in just one year!"